Refund policy

REFUND POLICY

At Blendro, we strive to provide clear and accurate product information to help you make an informed purchase. Before placing an order, please carefully review the product description, product specifications, and estimated shipping information provided on the applicable product page.

30-DAY MONEY-BACK GUARANTEE

If you're not completely satisfied with your Blendro purchase, you may request a return and refund within 30 days of receiving your order, subject to the eligibility requirements below.

RETURN ELIGIBILITY

To be eligible for a return under our 30-day money-back guarantee:

The item must be unused and in its original packaging.
The return request must be initiated within 30 days of delivery.
Proof of purchase, such as your order number, is required.
The returned item must be received in a condition that allows us to verify the return.

RETURN PROCESS

To request a return, please contact our customer support team with your order number and the reason for your return.

Our team will provide you with the appropriate return instructions and return address.

Once we receive and inspect the returned item, we will determine the appropriate resolution and process the applicable refund or exchange.

Please do not send products back to the return address on the original package unless instructed to do so by our customer support team.

REFUNDS

Approved refunds will be issued to the original payment method used for the purchase.

Once your return has been received and approved, please allow 5–7 business days for the refund to appear in your account, depending on your payment provider or financial institution.

EXCHANGES

If you would prefer an exchange instead of a refund, please contact our customer support team.

Exchanges are subject to product availability. If the requested replacement product is unavailable, a refund may be issued instead.

RETURN SHIPPING COSTS

Customers are generally responsible for return shipping costs for returns made under the 30-day money-back guarantee.

If your item arrives damaged or defective, Blendro will review the issue and, where applicable, arrange an appropriate replacement or refund without requiring you to bear the return shipping cost.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or you believe there is an issue with your order, please contact our customer support team as soon as possible so we can review the situation and determine the appropriate resolution.

When contacting us regarding a damaged or defective product, please provide:

Your order number
Your name and contact information
Clear photos of the product
Clear photos of the product packaging
A brief description of the issue

Our team will carefully review the information provided and determine the appropriate resolution based on the circumstances of the claim. Depending on the situation, this may include a replacement or refund.

Please contact us as soon as possible after receiving your order if you believe your product has been damaged or is defective.

CUSTOMS & DUTY FEES

For international orders, customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country.

Customs fees vary depending on the destination country and are outside of our control. We recommend checking with your local customs authority regarding any potential charges before placing an international order.

In rare circumstances, customs authorities may also delay the delivery of a package while it is being processed.

SEPARATE PACKAGES

Your order may occasionally arrive in multiple packages. This can happen for several reasons, including:

Certain items being on backorder
Shipping weight restrictions imposed by the carrier
Products being fulfilled from different warehouse locations
Different products requiring separate shipments

If your order arrives in multiple packages, please allow the expected shipping time for each package before contacting our support team.

If you wish to request a return under our 30-day money-back guarantee, the 30-day period begins based on the date you receive the applicable order or product.

HOLIDAY SEASON SHIPPING

During October, November, and December, order volumes can increase significantly. As a result, processing and shipping times may occasionally take longer than expected.

We appreciate your patience during the holiday season and will continue working to process and deliver orders as efficiently as possible.

Please keep in mind that carrier delays, customs processing, weather, and other circumstances outside our control may affect delivery times.

CUSTOMER SUPPORT

We value every Blendro customer and will do our best to assist you with any questions or concerns regarding your order, return, refund, or exchange.

Thank you for choosing Blendro.